{"id":993266,"date":"2026-01-29T13:22:09","date_gmt":"2026-01-29T13:22:09","guid":{"rendered":"https:\/\/leuk.pt\/?page_id=993266"},"modified":"2026-02-16T14:51:19","modified_gmt":"2026-02-16T14:51:19","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/leuk.pt\/en\/resolucao-de-litigios\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"993266\" class=\"elementor elementor-993266\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-913e6c3 e-flex e-con-boxed e-con e-parent\" data-id=\"913e6c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f1892d8 e-flex e-con-boxed e-con e-child\" data-id=\"f1892d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a35aec elementor-widget elementor-widget-heading\" data-id=\"2a35aec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Dispute Resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-123c740 elementor-widget elementor-widget-text-editor\" data-id=\"123c740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Alternative Dispute Resolution for Consumers<\/strong><\/p><p>In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at <a href=\"http:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\">http:\/\/ec.europa.eu\/consumers\/odr<\/a> or the following competent Alternative Consumer Dispute Resolution Entity:<\/p><p>CIAB \u2013 Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)<\/p><ul><li><strong>Address:<\/strong> Rua D. Afonso Henriques, n\u00ba 1 (Ed. Junta de Freguesia da S\u00e9), 4700\u2013030 Braga<\/li><li><strong>Phone:<\/strong> +351 253 617 604 (Call to the national fixed network)<\/li><li><strong>Email:<\/strong> geral@ciab.pt<\/li><li><strong>Website:<\/strong> <a href=\"http:\/\/www.ciab.pt\" target=\"_blank\" rel=\"noopener\">www.ciab.pt<\/a><\/li><\/ul><p><br \/>For more information, please visit the Consumer Portal at <a href=\"https:\/\/www.consumidor.gov.pt\/\" target=\"_blank\" rel=\"noopener\">www.consumidor.gov.pt<\/a>.<\/p><p>(Article 18 of Law No. 144\/2015, of September 8)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1542ec5 elementor-widget elementor-widget-text-editor\" data-id=\"1542ec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Revised in January 2026.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o de Lit\u00edgios Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo (RAL) Em caso de lit\u00edgio de consumo, o consumidor pode recorrer \u00e0 Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha, dispon\u00edvel em http:\/\/ec.europa.eu\/consumers\/odr ou \u00e0 seguinte Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo competente: CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":114,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-993266","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.6) - 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