Dispute Resolution

Alternative Dispute Resolution for Consumers

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following competent Alternative Consumer Dispute Resolution Entity:

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

• Address: Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé), 4700–030 Braga
• Phone: +351 253 617 604 (Call to the national fixed network)
• Email: geral@ciab.pt
• Website: www.ciab.pt

For more information, please visit the Consumer Portal at www.consumidor.gov.pt.

(Article 18 of Law No. 144/2015, of September 8)